GENERAL TERMS AND CONDITIONS – KITESURFSCHOOL.NL

Kitesurfschool.nl is a trade name of Shaka B.V., having its registered office in The Hague.with its principal place of business at [address], registered with the Dutch Chamber of Commerce under number 61884405 and VAT number NL85453161B01.

These General Terms and Conditions apply to all agreements concluded with Shaka B.V., trading under the name Kitesurfschool.nl (hereinafter referred to as “Kitesurfschool.nl”).

Article 1 – Definitions

1. Kitesurfschool.nl: Shaka B.V., trading under the name Kitesurfschool.nl.
2. Customer: the natural person entering into an agreement with Kitesurfschool.nl.
3. Agreement: any booking of a lesson, course, lesson package, clinic or gift voucher.
4. Course: any type of lesson or lesson package offered by Kitesurfschool.nl.

Article 2 – Applicability

1. These General Terms and Conditions apply to all offers, bookings and agreements.
2. By placing a booking, the Customer agrees to these terms.
3. Deviations are only valid if confirmed in writing.

Article 3 – Formation of the Agreement

1. The agreement is concluded once the Customer places a booking and full payment has been received.
2. Kitesurfschool.nl will confirm the booking by email.

Article 4 – Prices and Payment

1. All prices include VAT unless stated otherwise.
2. Payment must be made in full via the available payment methods.
3. A booking is only final after full payment has been received.

Article 5 – Right of Withdrawal

1. For online bookings, the Customer has a statutory right of withdrawal of 14 days after purchase.
2. Within this period, the agreement may be cancelled free of charge, provided the course has not yet started.
3. If the Customer expressly requests the service to be performed within the withdrawal period, the right of withdrawal expires once the service has been fully or partially performed.

Article 6 – Validity of Courses

1. A booked course or lesson package is valid for two years from the date of purchase, unless stated otherwise.
2. After this period, the right to participate expires unless otherwise agreed in writing.
3. Extension of validity may be considered upon request but is not guaranteed.

Article 7 – Cancellation by the Customer

1. Cancellation within the statutory withdrawal period is subject to Article 5.
2. Cancellation after the withdrawal period does not entitle the Customer to a refund.
3. The Customer may request conversion of the remaining amount into store credit.
4. An administrative fee of €25 may be charged for conversion into store credit.
5. Store credit is not redeemable for cash.

Article 8 – Rescheduling or Cancellation by Kitesurfschool.nl

1. Lessons may be rescheduled or cancelled due to weather conditions, safety reasons or force majeure.
2. In such cases, the credit remains fully valid.
3. No additional compensation shall be owed.

Article 9 – Health and Participation

1. Participation in watersports activities is entirely at the Customer’s own risk.
2. The Customer declares to be physically fit to participate.
3. The Customer is responsible for having adequate insurance coverage.
4. Medical inability to participate does not automatically entitle the Customer to a refund; reimbursement may be claimed through the Customer’s own insurance.

Article 10 – Gift Vouchers

1. Gift vouchers are valid for two years after issuance unless stated otherwise.
2. Gift vouchers can only be redeemed for lessons or products within Shaka B.V.
3. Gift vouchers are not redeemable for cash.
4. The statutory withdrawal period of 14 days applies to online purchases of gift vouchers, provided the voucher has not been used.

Article 11 – Liability

1. Participation in kitesurfing, wingfoiling and other watersports involves inherent risks.
2. Kitesurfschool.nl shall only be liable for direct damages resulting from intent or gross negligence.
3. Liability is limited to the amount paid out under the company’s liability insurance policy.
4. If no insurance payout occurs, liability shall be limited to the invoice amount of the relevant agreement.

Article 12 – Force Majeure

1. Force majeure includes any circumstance beyond the reasonable control of Kitesurfschool.nl that prevents fulfilment of the agreement.
2. In case of force majeure, the credit remains valid and a new date will be scheduled in consultation.

Article 13 – Governing Law and Disputes

1. All agreements are governed exclusively by Dutch law.
2. Disputes shall be submitted to the competent court in the district where Shaka B.V. is established.